Fixing the problem
Generally, the part of the service pipe taking water from the Water Authority stopcock in the Highway into the house belongs to the property owner.
It is the property owner’s responsibility to keep the supply pipe in good order in the same way as the internal plumbing in a house.
Modern houses have an independent water supply into the property however older properties may have a shared supply pipe for more than one house where the responsibility is then shared.
With age, ground movement and reaction to certain soil types the existing pipework may leak under pressure. In some cases, this leak will surface in an area on the customer’s property.
Essential Water Services offers a service to locate and repair underground supply pipe leaks using efficient and cost-effective methods.
House A is a modern house with an independent supply
House B & C have a shared supply pipe and have joint responsibility for maintenance for any part of the pipe that is shared
Houses D, E & F are terraced houses with a shared supply pipe. They share responsibility for the maintenance of the pipe.
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