Struggling with your water supply?

For some properties, the problem is caused by sharing a supply pipe from the water main. This can be a problem if the supply is too small, in poor condition (for example, leaking or old), or if properties sharing a supply use water at the same time.

It can also be particularly noticeable at busy times when many properties sharing a supply pipe are placing demands on the water supply. So, a supply that seems fine at some times of the day may not be at other times If you and your neighbour share a supply pipe, you are jointly responsible for it from your property to the boundary stop tap.

The houses in the example below have a shared supply pipe and a joint responsibility for maintaining and repairing it. If you have reduced water pressure and you are on a shared supply pipe, talk to your neighbours to see if they are experiencing the same problem.

If so, you may want to look at installing a separate independent service pipe from your property to the water main or, at a joint cost, renewing / increasing the size of the shared supply pipe. NOTE: The Local Water Authority may make an additional charge for the connection to the water main. 

With 18 years of experience working with some of the largest utility companies in the country

TIP: Pipe Size

Flow and pressure in your home will be affected by the length of the supply pipe.

On the longer supply pipes, particularly those with a smaller internal diameter, the pipe may be too small to deliver the flow of water to your property that you want even though the pressure is good at the boundary.

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