Identifying a leak

Pipes are watertight when they are laid in the ground. However, although we may not notice it, the ground often moves when there is a very hard frost, an excess of water or when it dries out in the summer months.

Over 30% of all leaks are from customer’s pipes, dripping taps and cistern overflows.

This movement can cause pipes to pull apart at the joints or crack and consequently leak valuable water. In addition, the physio-chemical properties of some soils will sometimes speed corrosion, especially on iron pipes, to cause leaks.

At Essential Water Services (UK) Ltd we can provide extensive knowledge and experience to advise on leakage problems in order to provide the most cost effective & efficient resolution for our customers

Customer Care

Checking For Leaks

If you have a leak on your supply pipe, it is your responsibility (if you are the property owner) to ensure that the leak or leaks is repaired promptly. There are a number of simple checks you can do to check whether you have a leak:

  • Do you have a damp patch in the garden, driveway, or anywhere on your land during dry weather?
  • Do you hear water running down a drain when no water is being used in your property?
  • Is one particular patch of the lawn always green no matter how dry the weather has been?
  • Can you hear water running down a drain when no water is being used in your property?
  • Can you hear water hissing or the sound of running water (rather like when your tank or WC cistern is filling), when there is no water being used in the property?

If you have a meter, make sure that no water is being used in the property and that all taps are turned off, then simply look at the meter for a couple of minutes. None of the dials should move. If they do then there may be a leak on the supply pipe

If you have automatic flushing urinals check that they are set properly. They should only flush once every 20 minutes

Water Fittings

Essential Water Services Ltd Approved plumbers’ – The following employees have obtained accreditation to the Water Industry Approved Plumbers Scheme in relation to external services. Jason Kitchener, Kevin Minnis.

Since July 1999 plumbing work is covered by Government Regulations called The Water Supply (Water Fittings) Regulations 1999. These are detailed in this section

How the Water Fittings Regulations affect you

Under the Water Fittings Regulations you are required to inform your Local Water Authority if you want to install or erect:

  • A new building or structure
  • A bath with a capacity of more than 230 litres
  • A pump drawing more than 12 litres per minute
  • A water softener or reverse osmosis water filter
  • A non held garden watering system
  • Any pipe laid outside and underground at a depth less than 750mm or greater than 1350mm
  • The construction of a pond or pool of more than 10,000 litres capacity

With 18 years of experience working with some of the largest utility companies in the country

An Approved Trust A Trader Member

At Essential Water Services our customers are at the centre of everything we do. Take a moment of time to check out why so many customer trust Essiential Water Services.

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